Sep 29, 2014 use infotechs enduser computing focus group survey to understand end users attitudes toward the organizations current computing situation. We created surveys to assess the usability of each device by selecting contextrelevant questions adapted from four validated survey instruments that had different areas of emphasis, including user interaction satisfaction, 1 end user computing satisfaction, 2 perceived usefulness, 3 and doctors attitudes. Visit for more related articles at journal of internet banking and commerce. Satisfaction to determine the current state of your enduser computing. We will also examine the different types of applications that can.
Measuring information system many researchers defined end user computing based on their own objectives and setting of the study. This article contrasts traditional versus end user computing environments and report on the development of an instrument which merges ease of use and information product items to measure the satisfaction of users who directly interact with the computer for a specific application. With more than 200 chapters from nearly 400 of the. The study of end user computing satisfaction eucs on computerised accounting system cas among public universities. User information satisfaction, especially the information. Purpose of qualification the purpose of the qualification is to build the knowledge and skills required by learners in end user computing. Research methods confirmatory factor analysis involves the. Enduser computing focus group survey infotech research group. The purpose of this study is to revise and revalidate the enduser computing satisfaction eucs instrument to measure satisfaction with a web site from a usability perspective. During the first phase, indepth interviews were used to refine a preliminary model of the factors of success for user development of computer applications uda. End user computing satisfaction research papers academia. End user computing nqf level 3 mict seta accredited qualification saqa id. A secondorder measurement model of the enduser computing satisfaction instrument the meaning and measurement of user satisfaction 231 essential for constructs such as eucs that are designed to.
A measurement framework and items of an enduser computing. A proposed model and measurement instrument for the formation of is satisfaction. User information to determine what types of devices are used, and for what purpose. Enduser computing satisfaction eucs towards computerised.
The objective of the study this study aims to develop and validate an instrument for measuring end user computing satisfaction in computerized accounting system cas environment particularly in private sectors organization. Practical guide for end user computing book 1 and 2 van. Pdf the meaning and measurement of user satisfaction. They identified the underlying factors of end user satisfaction with data warehouses and developed an instrument to measure these factors. End user computing can result in applications such as spreadsheets, databases, data extraction queries, specialized reports, and websites. Apply to technical support specialist, systems administrator, administrator and more. End user computing nqf level 3, is designed to meet the needs of learners who require end user computing skills in all sectors of the economy, as end user computing is an essential skill in any business today. Enduser computing satisfaction eucs in computerised.
Framework and items for measuring enduser computing. This article contrasts traditional versus enduser computing environments and report on the development of an instrument which merges ease of use and information product items to measure the satisfaction of users who directly interact with the computer for a specific application. Eucsi stands for end user computing satisfaction instrument. A multigroup invariance analysis of the enduser computing satisfaction instrument william j. The measurement of enduser computing satisfaction mis. A validation of the enduser computing satisfaction eucs. Enduser satisfaction can be evaluated in terms of both the primary and secondary user roles. Using the enduser computing satisfactioneucs instrument. The proliferation of end user computing has necessitated the development of reliable and valid instruments that measure satisfaction in this environment and evaluate its success when used in improving user performance.
End user computing applications, particularly spreadsheets, are essential to business processes. A twophase study concerned with the factors of success associated with the development of computer applications by end users was conducted in 10 large organizations. How is end user computing satisfaction instrument abbreviated. A revised end user computing satisfaction instrument for the. Enduser computing satisfaction how is enduser computing.
Enduser computing abilities and the use of information systems. National certificate information technology end user computing nqf 3 saqaqualificationid. Despite the significant changes in the end user computing environment during the past decade and proliferation of webbased information systems, there has been little research on measurement of user satisfaction with webbased information systems, which is a primary component of end user computing environment at present. The main purpose of this research is to a determine whether an is instrument that is commonly used as a surrogate measure for success, the end user computing satisfaction model, can be applied in hospital information systems and b extend the generalizability of the end user computing satisfaction eucs instrument by assessing the. End user computing deloitte us internal audit transformation. End user computing nqf level 3 mict seta accredited qualification 2. The mission of measurement computing corporation is to provide our customers with pcbased data acquisition hardware and software that will save time and save money. Their study demonstrated that most items in classic end user satisfaction measures were also valid in a data. This research completes one in strument development research cycle by gathering new data to test the validity and reliability of the end user computing satisfaction instrument. A number of attempts have been made to evaluate the overall post hoc impact of his, focusing on the end users and more specifically on their satisfaction and the parameters that determine it. Pdf on the formation of enduser computing satisfaction. The objective of this study is to develop an instrument that measures all the essential aspects of end user computing satisfaction eucs.
An instrument for measurement of end user computing satisfaction eucs is developed. Eucsi is defined as end user computing satisfaction instrument rarely. The measurement of enduser computing satisfaction of. Netlearn is the implementer and full solution provider of the following courseware and assessments to schools, tvets, universities and corporates. A structural model of end user computing satisfaction and. Advances in new information technology and the drastic growth of the internet over the past decade have considerably changed the enduser computing environment. Proceedings of the twenty first international conference on information systems. The enduser computing satisfaction eucs on computerized. Measurement of user satisfaction with webbased information. In this lesson, we will explore the term end user computing and the different programming languages that are used to develop euc.
Using the enduser computing satisfactioneucs instrument to. End user computing experience report 4 accenture conducted a survey of both it and end users to better understand how well the primary computing devices i. Ehrlich costbenefit, information value, and organization performance are difficult to apply as measures. Request pdf the measurement of enduser computing satisfaction of online banking services. Although research into the adoption and use of online banking services has grown in many parts of the world, the centre of attention has been largely on determinants of online banking adoption, not on users satisfaction with use. Using user s two belief constructs perceived ease of use and perceived usefulness as intervening variables, this paper proposes a causal model of how computing ability influences is use. End user computing applications eucs continue to present challenges for organizations. A confirmatory factor analysis of the enduser computing. Most of the end user claimed that they are not satisfied with the computerised accounting system cas which it was using in the government sector office. Concepts, methodologies, tools, and applications steve clarke university of hull, uk hershey new york information science reference.
This white paper introduces an objective model that will provide organizations with a framework for managing and controlling end user computing applications holistically. The measurement of enduser computing satisfaction created date. User computing satisfaction eucs model in order to investigate online banking users satisfaction with the. View end user computing satisfaction research papers on academia. Doll is a professor of mis and strategic management at the university of toledo.
Highquality, reliable products, backed by oneyear limited warranties and a harsh environment program, unique in the industry. The measurement of enduser computing satisfaction mis q. Ives, olson and baroudi 1983 defines user information satisfaction uis is one such evaluation mechanism as to extent to which users believe the information system available to them meets their information requirements. Raghunathan, gholamreza torkzadeh, and weidong xia william j. For a system to be considered successful, it must be economically effective. Measurement of user satisfaction with webbased information systems. Empirical evidence from finland purpose although research into the adoption and use of online. Enduser manuals foundation to expert levels aligned manuals seta nqf, poes it, desktop and business elearning courses assessments aligned and general assessments on various topics practice tests cisco, vmware. End user satisfaction the measurement of end user computing satisfaction by. Pdf the study of enduser computing satisfaction eucs. This paper investigates the relationship between end user computing euc ability and the use of information systems is. A case in malaysia article pdf available in computer and information science 21. End user computing technology has played an increasingly important role in assisting managers to make crucial decisions efficiently and effectively.
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